Frequently Asked Questions

earnph49 strictly enforces a minimum age of 21 years for all players, in full compliance with Philippine gaming law and PAGCOR regulations. All accounts are subject to age verification as part of our KYC (Know Your Customer) process. If we discover that a player is under 21, the account will be immediately suspended and any deposited funds returned. No exceptions — this rule is non-negotiable.

To complete KYC verification on earnph49, you'll need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A recent proof of address (utility bill, bank statement, or barangay certificate — dated within the last 3 months)
• A selfie holding your ID for identity confirmation

Documents can be uploaded directly through your earnph49 account dashboard. Verification is typically completed within 24–48 hours on business days.

No. earnph49 strictly allows one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the earnph49 Login page or contact our support team for assistance.

Visit the earnph49 Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Email us at [email protected] and our team will assist you promptly.

earnph49 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱) for your convenience.

The minimum deposit on earnph49 is ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or Quezon City. Some payment channels may have slightly higher minimums depending on the provider's own limits. Always check the deposit page for the latest minimums per payment method.

Most deposits on earnph49 are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest, reflecting in real time. Bank transfers may take up to 30 minutes during business hours. If your deposit hasn't appeared after 30 minutes, please contact our support team with your transaction reference number and we'll investigate right away.

earnph49 does not charge any fees on deposits made to your account. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. earnph49 has no control over third-party provider fees.

To withdraw from earnph49, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times on earnph49 vary by method:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks. We process withdrawals seven days a week, including weekends.

The minimum withdrawal amount on earnph49 is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification steps as part of our anti-money laundering compliance procedures. If you have questions about a specific withdrawal amount, contact our support team at [email protected].

Common reasons for withdrawal delays or declines on earnph49 include:

• Incomplete KYC verification — make sure all your documents are approved
• Active bonus wagering requirements that haven't been met yet
• Mismatch between your account name and the payment account name
• Withdrawal amount below the ₱500 minimum
• Suspected fraudulent activity triggering a security review

If your withdrawal has been pending for longer than expected, please reach out to our support team with your transaction ID and we'll look into it right away.

earnph49 offers a diverse lineup of casino games designed for Filipino players. Our current game categories include:

• Slots: Hundreds of video slots with various themes, paylines, and jackpot sizes
• Bingo: Classic and modern bingo variants with live rooms and chat features
• Bombing Fishing: Action-packed multiplayer fishing arcade games
• Ocean King Jackpot: The iconic fish hunting game with progressive jackpot prizes
• Live Casino: Live dealer tables including baccarat, roulette, and blackjack

New games are added regularly, so check the earnph49 Casino page for the latest additions.

Yes. All games on earnph49 use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and fair. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. earnph49 is committed to fair play for every Filipino player on our platform.

Absolutely. earnph49 is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. Whether you're commuting in Metro Manila or relaxing at home in Cebu, you can enjoy the full earnph49 experience on your smartphone or tablet with no compromise in quality.

If your connection drops mid-game on earnph49, don't worry. Our system automatically saves your game state. When you reconnect and log back in, you'll be returned to the game at the point where the disconnection occurred. For slot games, any spin that was already in progress when you disconnected will be completed and the result recorded. If you believe a disconnection caused an error in your balance, contact support with the game name and approximate time of the issue.

earnph49 welcomes new Filipino players with a generous welcome bonus package on their first deposit. We also regularly run reload bonuses, free spin promotions, cashback offers, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and UFC. Log in to your earnph49 account and visit the Promotions section to see all currently active offers available to you.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Each earnph49 promotion has its own specific wagering terms — always read the full bonus terms before claiming any offer.

Yes, you can forfeit an active bonus from your earnph49 account settings under the "Active Bonuses" section. Keep in mind that forfeiting a bonus will also remove any winnings generated from that bonus. If you're unsure whether to keep or cancel a bonus, our support team is happy to walk you through the implications before you make a decision.

Yes. earnph49 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ multi-factor authentication (MFA), real-time fraud monitoring, and regular security audits to keep your account safe. For more details, read our Privacy Policy.

To enable two-factor authentication (2FA) on earnph49, go to your Account Settings and select "Security." Toggle on the 2FA option and follow the setup instructions — you can use an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your earnph49 account.

If you suspect your earnph49 account has been accessed without your permission, take these steps immediately:

• Change your password right away via the earnph49 Login page
• Enable 2FA if you haven't already
• Contact our support team at [email protected] to flag the account for review
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.

earnph49 provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — cap the amount you can lose over a set period
• Session time limits — control how long you play in a single session
• Cool-off periods — take a short break of 24 hours, 7 days, or 30 days
• Self-exclusion — lock your account for 6 months, 1 year, 3 years, or permanently
• Reality check reminders — periodic pop-ups showing your session time and spend

For full details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your earnph49 account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and pick your preferred exclusion period. Once confirmed, your account is locked immediately and all marketing communications are stopped. If you cannot access your account, email [email protected] and our team will process your self-exclusion request within 24 hours. Self-exclusion cannot be reversed before the chosen period ends.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program that includes counseling and support resources for Filipino players. You can also reach out to local mental health organizations and counseling centers in your area — in Manila, Cebu, Davao, and other major cities. earnph49 encourages any player who feels their gambling is becoming a problem to seek help without hesitation. Remember: gambling should always be fun, not a source of stress or financial hardship.